How to Build Trust in Communities
TAX NEWS • 2025
| Posted: 2025
Celebrating Success: Our Call Center’s Big Win at the ICMI Awards
Our call center has been recognized as the “Best Medium Contact Center” by ICMI. This honor isn’t just about impressive performance metrics; it’s a testament to the heart and dedication that drive us every day. We’re thrilled to share this win with you, our trusted partner, because it’s your success that we strive for.
About ICMI
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals — from frontline agents to executives — who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI’s experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is brought to you by Informa PLC.
A Partner You Can Count On
As a tax professional, you deserve to feel equipped and supported every step of the way. That’s exactly what we aim to do. Our team is always ready to back you up, ensuring you and your clients receive nothing but the best service. We’re here to make tax season smooth sailing for you.
More Than Just Support
Clark Gill, our President, puts it perfectly: “This team is more than a support center. They are a strategic driver, a problem-solving powerhouse, and the emotional engine of our company during its most critical season.”
We’re not just here to answer questions; we’re here to be your behind-the-scenes cheerleader, your go-to problem solver, and your steadfast partner.
Together, We Thrive
Last tax season, we had the privilege of partnering with over 42,000 independent tax offices—a remarkable milestone! Your dedication and hard work inspire us to keep raising the bar and finding ways to enhance your experience with us.
Let’s Keep Growing
We believe in you and your ability to make a difference for your clients. With your passion and our partnership, there’s no limit to what we can achieve together. So, here’s to more milestones, shared successes, and a flourishing future. You’ve got this—and we’ve got your back every step of the way.
Thank you for letting us be a part of your journey. Let’s make this tax season the best one yet!
Start your journey with us, check out our resources:
- Refund Transfer Programs: How to Easily Grow Your Office
- How to Enhance Tax Preparation Services with Refund Advances
- Join RA Talks webinars to Stay Updated on Industry Best Practices
- Learn about our RA PREMIUM The ALL-IN-ONE Office Management Tool for Tax Pros
- Sign up for Cybersecurity Solutions Offered through Watch Cloud to Secure Your Tax Practice Data