Our Commitment to You

It is our goal to help the independent ERO remain competitive by giving you the information and the tools that you need to compete. Here is our commitment to you:

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Refund Transfers

We know how hard you work to serve and retain your customers. It is our goal to maintain our Refund Transfer (RT) offerings to provide your customers with consistent and reasonably priced programs.  In an industry of constantly rising prices, our commitment to you is that we will hold our RT pricing constant and not follow the industry with price increases.

 

Refund Advantage’s approach has always been to offer a great Refund Transfer program that simplifies your taxpayer’s experience and offers a strong incentive to you. Predictable pricing will help you retain customers. Our commitment to you is to ensure a strong Refund Transfer program that works for your business needs.

 

Taxpayer Refund Advance Loans

We've listened to your feedback for the taxpayer refund advance program. Our commitment to you is to REDUCE or ELIMINATE marketing fees to you while still providing a no-cost taxpayer advance loan option to your customers. We've done this while still keeping a high approval rating and no increase to the cost of the refund transfer product. Ask other banks if they are offering a no-cost refund advance loan to both you AND your customer.

 

Business Loans

We know how much time, energy, and money goes into ramping up your business for the new tax season. In addition to providing you with bank products to keep your business competitive, we provide Office Startup Loans, Fee Advance, Loyalty Cards, and software purchase assistance to qualified EROs. Our commitment to you is ensuring these loans are available to qualified partners as soon as enrollment is open.

 

Customer Servicing

We understand how fast-paced the tax season can be. We know providing our partners outstanding customer support is key to a successful season. To ensure you have the level of customer care you need, we are committing to many key servicing enhancements:

 

  • Knowledgeable returning customer service phone agents
  • Three ERO support call center sites giving more redundancy and call flexibility.
    • Our existing Easton, PA location
    • A retooled, robust Louisville, KY location
    • A new Jacksonville, FL location
  • Dedicated ERO support lines providing both in-bound and out-bound call support at all 3 locations
  • Simplified enrollment platform (same platform, better user experience)
  • On-line chat
  • Enhanced reporting to help you manage your business

Systems and Reporting

Our commitment to you is a significant investment in our bank processing platform to provide more speed, accuracy, and flexibility. This investment is made for you, our partnership and our future together. The platform is not changing, we are simply making improvements. We look forward to sharing an enhanced reporting platform at the end of 2018!

CONTACT INFO

ERO Support: 1-800-967-4934

Taxpayer Support: 1-866-876-6648

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© 2019 Refund Advantage, a division of MetaBank®. All rights reserved.

 

Tax refund and e-filing are required in order to receive bank product.  Bank fees apply.  Product terms and conditions are subject to change without notice.  Program availability varies by software and state. The Refund Transfer is an optional tax refund-related product offered by MetaBank, Member FDIC. The Refund Transfer is not a loan.  E-filing of tax return is required to be eligible for the product.  Fees apply.  See terms and conditions for details.

 

FasterMoney Visa Prepaid Card is issued by MetaBank, Member FDIC, pursuant to a license from Visa U.S.A. Inc.

 

IMPORTANT INFORMATION FOR OPENING A CARD ACCOUNT: To help the government fight the funding of terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens a Card Account. What this means for you: When you open a Card Account, we will ask you for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see a copy of your driver’s license or other identifying documents.

 

1While this feature is available for free, certain other transaction fees and cost terms, and conditions are associated with the use of this Card. See cardholder agreement for more details. Feature available after identity verification is completed.

2For each out-of-network ATM withdrawal, FasterMoney charges a $1.99 fee. Plus, the ATM owner may charge a fee.

3Benefits like Social Security, Disability/SSI, Veterans or Civil Service payments.

4Faster access to funds is based on comparison of traditional banking policies and deposit of paper checks versus deposits made electronically.

 

5The Refund Advance is an optional tax-refund related loan provided by MetaBank® (it is not the actual tax refund) at participating locations. The amount of the loan and applicable interest will be deducted from tax refunds and reduce the amount that is paid directly to the taxpayer. Fees for other optional products or product features may apply. Tax returns may be filed electronically without applying for this loan. Loans offered in amounts of $500, $1,000, 25%, 50%, or 75% of your expected tax refund from $500 - $6,000. Loans in the amounts of $500 and $1,000 have an Annual Percentage Rate (APR) of 0.00%.  Loans in the amounts of 25%, 50% or 75% of your expected tax refund have an APR of 36.0% with a minimum loan of $1,250.  For example, $2,500 loan representing 50% of expected refund borrowed over 25 day term, total amount payable in a single payment is $2,561.64 including interest. Availability is subject to satisfaction of identity verification, eligibility criteria, and underwriting standards.

 

6If office chooses to offer the Pre-Ack Refund Advance (prior to IRS Acknowledging Returns) the ERO Marketing fee is $75.

 

7Certain Refund Advance Loans are available at no cost to tax preparers and taxpayers, however other options include a marketing fee and consumer fee.