The legacy customer portal is no longer available as of December 31, 2018. If you need reporting from prior year(s), please contact customer support at 800-967-4934.
Welcome to the New Customer Center!
We have redesigned our customer center to offer you a more efficient way to support and manage your account.
If you haven't already, this will require you to setup a new username and password. Please update any saved bookmarks to the new URL.
CALL TODAY! 1-800-967-4934
© 2019 Refund Advantage, a division of MetaBank®. All rights reserved.
Tax refund and e-filing are required in order to receive bank product. Bank fees apply. Product terms and conditions are subject to change without notice. Program availability varies by software and state. The Refund Transfer is an optional tax refund-related product offered by MetaBank, Member FDIC. The Refund Transfer is not a loan. E-filing of tax return is required to be eligible for the product. Fees apply. See terms and conditions for details.
The Refund Advance is an optional tax-refund related loan provided through MetaBank (it is not the actual tax refund) at participating locations. Availability is subject to satisfaction of identity verification, eligibility criteria, and underwriting standards.
FasterMoney Visa Prepaid Card is issued by MetaBank, Member FDIC, pursuant to a license from Visa U.S.A. Inc.
IMPORTANT INFORMATION FOR OPENING A CARD ACCOUNT: To help the government fight the funding of terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens a Card Account. What this means for you: When you open a Card Account, we will ask you for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see a copy of your driver’s license or other identifying documents.
1While this feature is available for free, certain other transaction fees and cost terms, and conditions are associated with the use of this Card. See cardholder agreement for more details. Feature available after identity verification is completed.
2For each out-of-network ATM withdrawal, FasterMoney charges a $1.99 fee. Plus, the ATM owner may charge a fee.
3Benefits like Social Security, Disability/SSI, Veterans or Civil Service payments.
4Faster access to funds is based on comparison of traditional banking policies and deposit of paper checks versus deposits made electronically.
5The Refund Advance is an optional tax-refund related loan provided by MetaBank® (it is not the actual tax refund) at participating locations. The amount of the loan and applicable interest will be deducted from tax refunds and reduce the amount that is paid directly to the taxpayer. Fees for other optional products or product features may apply. Tax returns may be filed electronically without applying for this loan. Loans offered in amounts of $500 or 25%, 50%, or 75% of your expected tax refund from $500 - $6,000. Loan in the amount of $500 or 25% of your expected refund has an Annual Percentage Rate (APR) of 0.00%, a minimum loan amount of $500 and a maximum loan of $2,500. Loan in the amounts of 50% or 75% of your expected tax refund have an APR of 36.0%. For example, $3,000 representing 50% of expected refund borrowed over 24 day terms, total amount payable in a single payment is $3,071.01 including interest. Availability is subject to satisfaction of identity verification, eligibility criteria, and underwriting standards.
6If office chooses to offer the Pre-Ack Refund Advance (prior to IRS Acknowledging Returns) the ERO Marketing fee is $79.